White Candles with Plant Decor

OUR PRIVACY POLICY

Trust Us with Your Information

Our privacy policy sets out how Amor grey home fragrance collects,  uses and protects any information that you provide Amor grey with whilst using our website. we are committed to insuring that your personal privacy is protected. Should we ask you to provide Amor Grey home fragrance with certain information by which you can be identified when using this website. You can be assured that your information will only be used in accordance with this privacy statement. the policy may change from time to time due to the page being updated. You should check our page from time to time to check for any changes and ensure that you are happy with such changes.

WHAT WE COLLECT

.Name

.Contact information/email address

.Demographic information such as postcode, preferences and interests

.information relevant to offers/surveys

WHAT WE DO WITH THE INFORMATION WE COLLECT

. We may use your information to improve on our products and services.

. In house record keeping.

.Send emails with promotions, special offers or new products.

.We may also contact you using your information provided for market research purposes.


HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the General Data Protection Act (GDPR). A small fee will be payable. If you would like a copy of the information held on you please write to Amor grey home fragrance.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

TERMS & CONDITIONS

Everything You Need to Know

Our terms and conditions are detailed in the following text. By reading our terms and conditions, you accept all information stated. If you do not agree to our terms and condition you should navigate away from our website/ domain. We reserve the right to make changes to our terms and conditions without notification or warning. You should read carefully prior to purchase.

PROCESSING ORDERS

Our products are handmade. Once your products has been made it will be processed and dispatched within 1 to 3 working days. You will receive

notification by email once your order has been processed and dispatched.

DELIVERIES

Our deliveries are used through the service of Royal Mail 2nd class 48h, which can take up to 48 hours from date/time of postage. Please note that these are guideline times and may take a little longer for delivery. Orders not received after 7 days from postage date please contact us chelle.amorgrey@gmail.com where we can open a dispute and track/trace your order through Royal Mail.

DAMAGED GOODS

Our products are thoroughly inspected before being packaged prior to postage. Should you receive any damaged goods. Please contact us within 48 hours on our email chelle.amorgrey@gmail.com with supporting evidence (photographs) including broken goods, inner and outer packaging and also reference/order number. This will allow us to carry out further investigation. Persons reporting must be the purchaser of goods.

REFUNDS

We do not accept refunds on the disliking of scents chosen. In the event of an order being returned due to damage. Once the returned product has been received and inspected, we will then issue a full refund or replacement. Refund payments will be determined by how your purchase was paid for. Payments made through PayPal will be refunded up to 1 working day. Payments made through Debit/Stripe or credit card, refund will take up to 1 week. 

Correct/updated information

It is the buyers responsibility to ensure that they have enclosed the correct postal address/details prior to purchase. Please ensure that any such details have been entered correctly or recently updated. Products sent to the wrong address due to wrong information being provided will not be refunded or resent.

 

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